Inbox and intake
Enquiries arrive as unstructured text and leave as work someone did by hand. An agent reads what comes in, pulls out what matters, routes it, and drafts the reply for a person to approve.
For the tasks still done by hand
whoever is doing them
AI agents that do the work you're still doing by hand.
Novamate builds the agents and systems that take over your manual work — what you do yourself, and what you pay someone else to do — and validates them against your own data before anything goes live.
Every manual task is paid for twice.
Once in the hours it takes, and again in what those hours cost — your time, a salary, or an invoice from whoever you handed it to. The quote assembled by hand. The inbox triaged by hand. The record updated by hand, when someone remembers.
It is not that the work is hard. It is that it never compounds. The business grows and the manual work grows with it, one hour at a time, until the only way to take on more is to pay for more of it to be done by hand.
Three kinds of work an agent takes over.
CRM and records
Records go stale the moment updating them is someone's least favourite task. An agent keeps them current from what already happened, rather than paying anyone to remember.
Reports and documents
The weekly report, the quote, the summary that takes an afternoon and looks the same every time. An agent assembles them from the source data and hands over a draft.
These are the common three. The test is not the department — it is whether the task is repeatable enough to describe to someone else.
Three phases. You see the value before you commit to the build.
01
Discover & Diagnose
Find what's costing you time and money — before building anything.
We start with how the business actually runs: your goals, your processes, and what a good week looks like. We map where your data lives and how your systems connect — CRMs, inboxes, spreadsheets, internal tools. Then we find the manual work, what it costs to keep doing it, and where an agent returns the most.
OutcomeA ranked list of the tasks worth automating, and what each one costs you now.
02
Design, Build & Validate
Build the right thing — and prove it works.
We take the highest-impact tasks first. We design and build the agents around how your operation already runs, then test them against your real business data. We validate under live conditions and explain exactly how and why each one works.
OutcomeTested systems with measurable results, before full rollout.
03
Launch, Monitor & Optimize
Keep it working, and keep it improving.
We deploy against agreed KPIs, with safeguards and benchmarks in place. We track results, take feedback from your team and your customers, and fix problems quickly. Agents, prompts, and models keep getting refined as the business changes.
OutcomeSystems that get better after launch, not worse.
Illustrative example · not a client result
What this looks like in practice.
A specialist supplier quotes by hand. An enquiry lands in a shared inbox, someone reads it, finds the right pricing tab, checks stock in a second system, writes the quote, and pastes it into an email. Twenty to forty minutes, several times a day — a meaningful share of a salaried person's week, spent on a task that follows the same steps every time.
Phase one
Finds that quoting is the biggest single drain, what those hours cost the business, and that everything the quote needs already exists in two systems nobody has connected.
Phase two
Builds an agent that reads the enquiry, pulls current pricing and stock, assembles the quote, and puts a draft in front of a human to approve or adjust. It is tested against a month of past enquiries, so accuracy is measured against quotes the business already knows are right.
Phase three
Deploys it with two agreed numbers: time from enquiry to quote sent, and how often the draft is changed before approval. Both get watched, and the agent gets tuned against them.
Runs on your stack
Built around the CRM, inbox, and tools you already pay for.
Tested on your data
Validated against your real records before anything goes live.
KPIs agreed first
The numbers we're judged on are set before the build starts.
Nothing black-boxed
Every agent comes with an explanation of how and why it works.
The work, shown.
Kevin publishes the actual builds on YouTube: the agents, the tools behind them, and what breaks. If you want to see how this is done before talking to anyone, start there.
Watch the buildsStart with the diagnosis.
No build, no commitment. We look at how your business runs and come back with which tasks are being done by hand, what they cost, and what an agent would take off the list. If that isn't worth doing, you'll know quickly.